Thermo Fisher Scientific is committed to delivering to our pharmaceutical, biotechnology, and clinical research customers the highest level of quality and service to support our proprietary technology. Our dedicated field service engineers are factory trained on all parts of the TLX and LX Series Systems and on every type of instrument. They also receive continuous product and application training on all new systems and technologies. They are available to expertly respond to any technical matter you may encounter. Thorough troubleshooting is assured to provide complete resolution to any problem.
To ensure peak productivity and efficiency of our instruments, we offer a variety of service plan options and stand-alone services to keep systems running at their optimum performance level.
Telephone Support
As part of the purchase of any system, we offer unlimited toll-free telephone support. Our engineers are available by phone to guide you through any hardware, software, or application issues you may have. Our service center is available Monday through Friday, 8:00 am - 8:00 pm EST.
Toll-free Tel: 1-866-HTLC-SRV (866-485-2778)
Email Support: info.sid.franklin@thermofisher.com